Before joining Simon Community, Colleen spent three years in domiciliary care, helping people live independently at home. Those hands-on experiences shaped her approach person-centred, relationship-focused, and rooted in empathy.
“I wanted to be part of something that didn’t just react to crisis but helped people rebuild. Everyone deserves dignity, respect, and a safe place to call home.”
Now a Support Worker in Newry, Colleen walks alongside clients facing homelessness and complex challenges. No two days are the same, from arranging GP appointments and benefits to simply being there.
“There’s real power in just being present. A bit of craic, a listening ear, celebrating the small wins — it all builds trust. Sometimes helping someone feel good in themselves again is the start of real change.”
The work can be tough.
“The hardest days are when someone’s in crisis and there’s nowhere to offer them. It breaks your heart. But that’s when compassion matters most.”
She recalls one moment when a client collapsed outside and, rather than offering help, a passerby came only to alert staff.
“It reminded me how vital empathy is in this work.”
One story that stands out with her is when she was supporting a young woman who discovered she was pregnant while staying at the service.
“I supported her through the emotions, the scans, the unknowns — now she’s thriving with her wee boy and a home of her own. We still keep in touch.”
Away from work, life is busy with her two children. To unwind, she heads to the seaside where she grew up.
“That’s where I feel most grounded. And sure, a good day’s shopping doesn’t hurt either — that’s my therapy!”
Colleen also credits her team in Newry,
“We’re more than colleagues — we’re friends. That support makes even the hardest days doable.”
Her advice for anyone considering support work?
“Come with an open heart and mind. It’s not about fixing people — it’s about walking beside them. Be patient, be kind, and celebrate the small steps. They’re often the most meaningful.”
If you or someone you know is experiencing homelessness or in need of support, we’re here to help. Reach out to our 24/7 support line at 0800 171 2222 click here to learn more about the support we provide