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Housing Solutions Team

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Our Housing Solutions team, which includes our Homeless Support Line and Tenancy Deposit Service, partners with Housing Executive Housing advisors, external organisations and Simon accommodation projects to reduce the likelihood of rough sleeping, or the length of stay an individual experiences within an accommodation project.

What to expect?

Individuals may meet the team when they first claim homelessness status with the Housing Executive or at a regular Housing Clinic delivered at Simon Community projects. The experienced team will provide timely advice and faster access to temporary accommodation and specialist support.

The HOME team worked with me not to find any roof but to find the right home for my needs. In the Summer of 2018, the team called to say that I had enough points and was allocated a flat in a FOLD. Since then, they’ve helped me adjust to independent living. I’ve come a long way and none of this would have been possible without the kindness, support and love from the HOME angels.


While everyone’s journey will be unique, within this service our team can help with a range of issues, including:

  • Housing Clinics
  • Accommodation Advice
  • Housing Points
  • Housing Applications
  • Tenancy Deposits
  • Arranging Property Viewings
  • Applying for Discretionary Support
  • Signposting to Additional Services

How to access the service

To access our Housing Solutions services, please contact our Homeless Support Line on 0800 171 2222 or complete our Get Help form.

Get Help

We are Northern Ireland's leading homelessness charity, with accommodation sites located in Belfast and throughout NI and we are here to help you 24 hours a day 365 days a year.

We aim to respond to email and online enquiries as quickly as possible.