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For help right now, the Simon Community free Homeless Support Line is available 24/7 for anyone homeless or at risk. Once you have made contact with our team, we will assess the situation, meeting you at your home or in the community and getting access to the right support services for your needs.
Free Homeless Support Line call 0800 171 2222
If you are in immediate danger, always dial 999.
If you cannot safely speak to emergency services, please follow the instructions below.
The Silent Solution is a crucial service in Northern Ireland for individuals experiencing domestic abuse who cannot speak. It allows those in danger to get help without being overheard.
Here’s what to do:
Call 999: Dial 999 from a mobile phone (this service does not work from a landline)
Press 55: When prompted, press 55 to indicate a genuine emergency.
Transfer to Police: The call will be transferred to the local police, who will then attempt to communicate with the caller.
Follow Instructions: If unable to speak, listen carefully to the police’s questions and instructions.
No Location Tracking: Pressing 55 does not allow police to track the caller’s location so try and follow the instructions given.
Emergency help for someone else
If you see someone sleeping rough, consider the following steps:
Make conversation: If you feel comfortable, ask their name and situation. This can help you understand their needs better.
Check for emergencies: If the person appears to be in urgent need of medical attention or is under 18, contact the police and social services immediately by dialling 999.
Get help: Call the Housing Executive as soon as possible or go to your local Housing Executive office. Tel: 03448 920 900
Helpful organisations
Below, we have recommended some helpful external services that will be able to offer the right help and support.
The Support Hub (Welcome Organisation)
The Welcome Organisation has a Support Hub in Belfast which can provide help with basic needs, including food, showers, and laundry facilities.
Street Outreach (The Welcome Organisation)
If you are supporting someone who is sleeping rough, The Welcome Organisation also has a Street Outreach service. They can provide help directly to those on the streets in Belfast.
Foyle Haven Day Centre
If you are in Derry/Londonderry, you can go to Foyle Haven Day Centre. Foyle Haven helps adults experiencing homelessness.
Offering donations
When offering donations, always check that the person feels comfortable accepting help before giving food, blankets or other supplies. These steps help make sure the person gets the right support in a way that works best for them.
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