If we can't help who can?
We work as part of a bigger network, providing a wide range of specialist services to support those experiencing homelessness. This page is a guide to our trusted partners and essential services across Northern Ireland. From emergency housing and domestic abuse support to benefits advice and mental health resources, these organisations are here to provide the specialist help you need.
Emergency and Immediate Safety
If you are in immediate danger, always dial 999. For non-emergency police matters dial 101.
The Silent Solution 999 call in Northern Ireland
The Silent Solution is a crucial service in Northern Ireland for individuals experiencing domestic abuse who cannot speak. It allows those in danger to get help without being overheard.
Here’s how it works:
Step 1: Call 999 from a mobile phone (this service does not work from a landline)
Step 2: When prompted, press 55 to indicate a genuine emergency.
Step 3: The call will be transferred to the local police, who will then attempt to communicate with the caller.
Step 4: Pressing 55 does not allow police to track the caller’s location. Follow Instructions: If unable to speak, listen carefully to the police’s questions and instructions.
Mental Health Support
If you’re struggling with your mental health and it’s affecting your housing or putting you at risk of homelessness, support may be available.
If you are in immediate danger, call Lifeline at 0808 808 8000
Housing and Legal Advice
The Northern Ireland Housing Executive
This is the public body responsible for social housing and homelessness services in Northern Ireland. You can contact the Northern Ireland Housing Executive on 0344 892 0900 or 03448 920 908 (Out Of Hours) to register as homeless and/or make a housing application.
Call: 0344 892 0900 Monday-Friday 8.30am to 5pm
Call: 03448 920 908 Emergency and Out Of Hours: After 5pm weekdays
Housing Rights is a Northern Irish independent organisation that provides free, expert advice on housing and homelessness. To speak to a housing adviser, call the helpline.
Call 028 9024 5640 (Open 9:30am to 4:30pm Monday to Friday)
We use the law to change people’s lives. Our advisers provide free, confidential and specialist advice and legal support on social security, employment and immigration issues. Protecting people and their rights is at the heart of everything we do.
To get in touch, visit https://www.lawcentreni.org/contact-us/
The Northern Ireland Housing Executive
The public body responsible for social housing and homelessness services in Northern Ireland.
Call 0344 892 0900 or 03448 920 908 for emergencies
Healthcare and Wellbeing Support
If you’re at risk of self-harm or feeling anxious, please call Lifeline now. The helpline is confidential, free and open 24 hours every day. If you’re concerned about a friend or family member, you can also contact Lifeline for advice.
Call: 0808 808 8000
A free Northern Irish service that helps people check they are getting all the benefits, supports, and financial help they are entitled to.
Call: 0800 232 1271 Text: ADVICE to 07984 405248
A Support Hub in Belfast which can provide help with basic needs, including food, showers, and laundry facilities.
Domestic and Sexual Abuse Support
The Nexus NI 24‑Hour Domestic and Sexual Abuse Helpline offers free, confidential support for anyone affected by domestic or sexual abuse.
Call: 0808 802 1414
If you are experiencing domestic abuse and need support or information, contact your local Women’s Aid group Monday to Friday from 9am to 5pm.
Find your nearest centre: https://www.womensaidni.org/
Leaving Prison
Housing Rights
Probationer-specific information can be found at the link below.
NIACRO
Offers a range of services to support adults resettling after custody.
Visit NIACRO Website
I'm a Care Leaver
MACS
Northern Ireland’s youth-specific homelessness charity.
Children’s Law Centre
Works to protect the rights of all children living in NI.
Call 0808 808 5678. Visit the Children’s Law Centre – Children’s Rights Change Children’s Live Website
Childline
A free, private and confidential service for young people to talk about their problems
Call 0800 1111. Visit the Childline Website
VOYPIC
VOYPIC supports young people in and leaving care in Northern Ireland.
Call 028 9024 4888. Visit the VOYPIC Website
Help For Older People
Age NI
Age NI can help with a wide range of issues that affect older people in Northern Ireland.
Advice Service Freephone 0808 808 7575. (Available Monday – Friday 9am-5pm)
Migrant / Asylum Seeker / Refugee Help
The Law Centre
Their advisers provide free, confidential and specialist advice and legal support on social security, employment and immigration issues.
Young and Homeless
MACS
A Northern Ireland youth-specific homelessness charity.
Children’s Law Centre
Works to protect the rights of all children living in NI
Call 0808 808 5678. Visit the Children’s Law Centre – Children’s Rights Change Children’s Live Website
Childline
A free, private and confidential service for young people to talk about their problems
Call 0800 1111. Visit the Childline Website
VOYPIC
VOYPIC supports young people in and leaving care in Northern Ireland.
Call 028 9024 4888. Visit the VOYPIC Website
I'm Homeless Now
A Support Hub in Belfast which can provide help with basic needs including food, shower and laundry facilities.
If you are in Belfast, the People’s Kitchen can provide food, support and sign-posting for those experiencing homelessness in Belfast.
Visit the People’s Kitchen Website
